Mackie and Co has established a number of core principles covering how we like to work with all our clients. These are outlined below.
Ensure availability and continuity of advice to clients in a cost effective manner
Identify and respect the needs of all clients whether they be legal, emotional or financial
Be transparent about costs and, where possible, provide a written indication of costs in advance
Be respectful to clients, other members of the legal profession and those we interact with
Understand that other professionals require the same level of courtesy that we expect from them
Return all phone calls and emails in a timely fashion
Continue our legal education thereby ensuring that the provision of advice to our clients is up-to-date and relevant
Be open to client’s concerns and, where relevant, complaints and deal with the same with respect and dignity
Avoid conflicts of interest and promote the interests of clients including the decision to no longer operate a nominee lending facility
Communicate with clients in plain English
Continue to develop relationships with other likeminded professionals with a view to providing a directory of other service providers to my client base
Maintain integrity including, but not restricted to, refusing any “kick-backs” or incentives for referrals or recommendations
Keep pace with developments in information technology thereby increasing availability and access to clients
Remain committed to our core values of providing good faith negotiations, the importance of family and the focus on avoiding litigation where necessary